We focus on building CRM's which meets your business needs
Customer relationship management (CRM) systems are used to compile, manage and analyze information on all interactions with customers across multiple channels in order to personalize the customer experience, improve business relationships with customers, and drive up the efficiency of business operations.
Sales
Helps your sales team organize daily schedules, prioritize leads and manage work hours most effectively to deliver consistently high sales performance.
- Centralization of sales data.
- Sales workflow automation.
- Lead and account management.
- Tools for sales team collaboration.
- Sales intelligence.
- Sales reporting and forecasting.
CPQ & Billing
Automates quoting and helps getting back to customers faster increasing the likelihood of a deal.
- Complex quote generation based on predefined criteria: quantity, optional features, discounts, etc.
- Support for multiple price books, seasonal discounting, channel pricing, multi-tier pricing, and more.
- Automated detection of upsell and cross-sell opportunities.
- Billing process automation.
Order Fulfilment
Drives accurate and fast order fulfilment and delivery. Scales up for high order volumes.
- Omnichannel order management.
- Automated submission of make-to-order requests for configurable orders.
- Support for back-to-back and drop-shipped orders.
- Intelligent order allocation to different inventory locations.
- Automated generation of packing slips.
- Return management.
Customer Services
Helps to organize fast resolution of customer cases and contributes to customer satisfaction and loyalty.
- Multi-channel case management.
- Intelligent case routing from multiple communication channels.
- Case escalation.
- A knowledge base with useful articles.
- Field service management.
Marketing & Customer Engagement
Enables personalized customer communication across a variety of touchpoints.
- Customer segmentation.
- Email marketing.
- No-code email and landing page design.
- Customer journey builder.
- Social media marketing.
- Digital advertising.
- Mobile communication.
Enable Data Intelligence
Data-driven decision-making will help you understand the impact and ROI of your business decisions before committing to some actions. Consequently, you may achieve better customer engagement, efficiency gains and cost savings across business processes, and high sales consistency. Native analytics embedded into your CRM products provide you with:
- Time-saving automation of business data collection.
- AI-powered data insights responding in real time to changes in the original data.
- Smart suggestions of the next best actions incorporated into your business processes.
Business Analysis
Implies investigating your business objectives and suggesting ways to address them with CRM functionality.
CRM Development
Means tailoring your CRM solution to your business goals with customization, or building custom functionality from scratch.
Quality Assurance
Implies checking that the CRM functionality works as required, spotting bugs and deficiencies in the system.
Risk and Change Management
Implies defining a change strategy and steps to make changes safely and avoid unwelcomed consequences a change process can entail.
Data Migration from Legacy CRM Or Spreadsheets
Is transferring your data into a new CRM solution without data loss, corruption or impact on your live business processes.
User Training
Means teaching employees to adopt CRM’s functionality and use it efficiently.
Production Rollout
Implies transferring the CRM solution to the production environment where end users can exercise its capabilities to the full.
Support and Evolution
May include additional tuning of CRM features and processes to comply with emerging user needs. In other cases, support may entail ongoing improvements aimed to help CRM evolve and keep up with the digital transformation of the company.
Pricing built for businesses of all sizes
Drico provides subscription based CRM's maintenance. Which means you pay semi annual subscription fees for maintenance. And you can renew maintenance if you want. No hidden charges.
Monthly Payment
Minimum maintenance term 6 months
- Accounts, Opportunities, Leads, Pipelines, Contacts, Tasks, Dashboard
- Sales Analytics
- Sales Planning and Forecasting
Monthly Payment
Minimum maintenance term 6 months
- Marketing Campaign Management
- Customer Segmentation
- Marketing Analytics
Monthly Payment
Minimum maintenance term 6 months
- Help Desk & Agent Console
- Knowledge Base
- Service Analytics
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